Here at Discover the World we are committed to providing you with the best possible service and understand that the recent air travel disruption may have highlighted some travel concerns. To offer you reassurance in your future travel plans we would like to advise you of our new clear and transparent travel policy.
New Volcano Customer Charter – Applicable to all our Destinations
This comes into effect in the event of any further ash cloud disruption where an airline does not provide this equivalent level of care and assistance.
Flight Cancellations
In the event that it is not possible for your outward flight(s) to operate within 24 hours of the scheduled departure time we will do our best to rearrange your holiday for a later date or if you prefer, receive a full refund of the holiday costs that you have paid to us (excluding any travel insurance premium).
If your scheduled return flight(s) are cancelled and it is necessary for you to remain in your destination and if the airline does not make these arrangements for you, then we will provide you with accommodation and meals until such time that we or the airline can make alternative travel arrangements. This may include returning you to an alternative UK airport via an alternative route, in order to repatriate you to your original UK departure airport.
Holiday Alterations / Rerouting
If you are on holiday and it becomes necessary to alter or reroute any of our holiday itineraries then we will make these arrangements for you at no additional cost.
To read our complete new Volcano Customer Charter and conditions please click here.
Please contact our specialist team if you require any further advice.
Hoping to fulfil a schoolgirl dream to see a polar bear in the wild I set off on the Around Spitsbergen voyage in August with hope in my heart but not an expectation. I had heard all the stories of the disappearing polar bears. Imagine how my heart beat when we had a close up encounter that exceeded my wildest dreams. Five meters away from the Akademik Shokalskiy was the healthiest polar bear, as curious of us as we were in him. It was a wonderous sight as the bear just ambled towards us from the horizon past the bearded seal, who took evasive action as the bear approached. We all held our breath as he took an enormous leap over the ice that had cracked in front of the ship a truly awe inspiring sight. Disappearing into the distance with the sun low on the horizon.
But the arctic is more than this – as we entered into the ice strewn sea the air was full of snap, crackle and pop as the bubbles in the ice popped away as they melted in the Arctic summer sun. We cruised along in the zodiacs surrounded by this rice crispy moment with everybody quiet as we listened to this living ice all around us.
And there is so much more that is the Arctic – I’ll save that for another day….
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